NOTICE: Due to the increasing demand and the security measures taken by our teams, the preparation time can take up to 15 working days. We are doing everything we can to send your order as soon as possible. Thank you for your understanding and patience.
During sales period / Black Friday, exceptional circumstances, the preparation and delivery time can be prolonged with 2-3 additional days. Thank you for your understanding.
Preparation of your order
The preparation of your order can take between 1 to 4 working days in function of the season after we received your payment.
Particular case:
If an item of your order is not in stock anymore, you will receive an e-mail that allows you to choose another product, a voucher for your next order or the reimbursement of the item. We will wait for your answer before continuing your order.
After a period of 20 days without news from you, we will send the available items of your order and reimburse the sum of the articles that are not in stock anymore.
Transport of your package
You chose pick-up in store
This delivery option is free. The delivery in a store is of 1 to 5 working days according to the available items in the chosen store. Please note that the packages are prepared and routed from Brussels. An express withdrawal on the same day of your order is thus not possible.
Attention: Our stores are in Belgium: Brussels, Hognoul and Waterloo.
You chose a home delivery
We send the packages on Monday, Tuesday, Thursday and Friday (except bank holidays)
In Belgium: the delivery time is of 24 to 48h from the moment you receive an e-mail indicating your package is process of delivery.
In France: The delivery time is of 3 to 5 working days from the moment you receive an e-mail indicating your package is process of delivery.
You chose a pick-up point
We send packages on Monday, Tuesday, Wednesday, Thursday and Friday (except bank holidays)
In Belgium: the delivery time is of 2-3 working days from the moment you receive an e-mail indicating your package is process of delivery.
In France: the delivery time is of 2-5 working days from the moment you receive an e-mail indicating your package is process of delivery.
Shipping rate:
Shipment to Belgium :
Home delivery
Shipment in envelope (samples) :
Is no longer available. Due to security measures for shipment and traceability, as well as to guarantee a fast delivery service, your order is exclusively shipped in a cardbox.
"Package" shipment in cardbox or on roll :
De 0 - 2 kg : 6,60 €
De 2 - 5 kg : 6,70 €
De 5 - 10 kg : 7,00 €
De 10 - 20 kg : 9,50 €
De 20 - 30 kg : 12,70 €
Shipment in pick-up point
Products requiring packaging on a roll can't be sent to a pick-up point. A note is visible on the pages of the products that are concerned.
De 0 - 2 kg : 3,35 €
De 2 - 5 kg : 3,45 €
De 5 - 30 kg : 4,15 €
Shipment to metropolitan France :
Home delivery
Shipment in envelope (samples) :
Is no longer available. Due to security measures for shipment and traceability, as well as to guarantee a fast delivery service, your order is exclusively shipped in a cardboard box.
"Package" shipment in cardbox or on roll :
De 0 - 2 kg : 11,20 €
De 2 - 5 kg : 14,90 €
De 5 - 10 kg : 16,50 €
De 10 - 20 kg : 25,50 €
De 20 - 30 kg : 28,75 €
Shipment in pick-up point
Products requiring packaging on a roll can't be sent to a pick-up point. A note is visible on the pages of the products that are concerned.
De 0 - 2 kg : 4,05 €
De 2 - 5 kg : 4,65 €
De 5 - 30 kg : 5,75 €
Shipment to Europe and World:
Only home delivery
Remarks and information: